Do you offer gift packaging on your site?
Yes, we do. Gift packaging is included in the checkout options. We package gifts in signature Toobydoo style. Gifts are wrapped in white tissue paper and a Toobydoo pillow box, finished off with an orange Toobydoo sticker. Your gift message is printed on a Toobydoo card and tucked inside the gift box. Gift boxes are then shipped in a larger box to protect your gift packaging during shipment.
Gift packaging can be ordered when you choose your shipping method. You may ship via Overnight, 2-day and Standard Ground services plus gift box/card. Gift packaging adds $5.00 to the shippingservice.
If your package is a gift but you do not wish to purchase gift packaging, you can send a complimentary gift message that will print on the packing list that is included with each order.
Prices are never printed on packing lists so these also serve as gift receipts.
Can I return a gift?
Gifts purchased from toobydoo.com are eligible for exchanges or for a credit on the Toobydoo website. If your gift came from Toobydoo.com it will include a Toobydoo Return/Exchange form.
If you can no longer find your return/exchange form you can reprint it here. If you would like to exchange a gift, you just need to fill out this form and send it, along with the items, back to Toobydoo. If there are any questions on your exchange, we will contact you so please be sure to fill in your complete contact information. Click here for complete information on Returns and Exchanges.
Is my child eligible to become a Toobydoo model?
Occasionally Toobydoo will do a local casting call. We only select a few children each year from the New York City area. If you would like to receive information during our next casting call, please sign up on our Subscribe list and you will receive periodic updates from Toobydoo, including information about our next casting call. Please keep in mind, though, we hold casting calls only 2 times per year or less depending on need.
Is the merchandise that appears online the same as the merchandise found in stores? Each new season, we post the entire collection online. Our retailers also carry part of the line each season. When we are out of stock on a particular item, it can often be found at a local retailer. You can find retailers by clicking on the 'Store Locator' link at the bottom of every page.
What if the Toobydoo retailer near me doesn't carry the styles that I want?
If your retailer does not carry the style that you are looking for, many of them will gladly special order your request. It's possible they would charge a small fee to cover the cost of shipping the item. You can find a retailer who carries the style you are looking for by clicking on the Store Locator link at the bottom of every page featuring the style you are interested in.
Does Toobydoo clothing tend to run large or small?
Toobydoo clothing tends to run about the same size as most children's clothing. However, since size is hard to define, we recommend you use our size chart as it is specific to our sizes.
What if my question isn't answered here?
Please check the other sections in our Customer Service pages to see if your question is answered in another section or you are always welcome to call us at (917) 685-8592 from 9am-5pm EST or email us at firstname.lastname@example.org.